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Privacy, Terms & Conditions

This privacy statement describes how PetStuff.com collects and uses the personal information you provide on our website: petstuff.com. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

Collection and Use of Personal Information

We collect the following personal information from you:

  • Contact Information such as name, email address, mailing address, phone number
  • Billing Information such as credit card number, and billing address

As is true of most Web sites, we automatically gather information about your computer such as your IP address, browser type, referring/exit pages, and operating system.

We use this information to

  • Send you an order confirmation
  • Respond to customer service requests
  • Administer your account
  • Respond to your questions and concerns
  • Improve our Web site and marketing efforts

Information Obtained from Third Parties

If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.

Information Sharing

We will share your personal information with third parties only in the ways that are described in this privacy statement. We do not sell your personal information to third parties.

We may also disclose your personal information

  • as required by law such as to comply with a subpoena, or similar legal process
  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
  • if Bentley’s Pet Stuff is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information
  • to any other third party with your prior consent to do so.

PayPal

If you choose to use PayPal to finalize and pay for your order, you will provide your credit card number, directly to PayPal. PayPal’s privacy policy will apply to the information you provide on the PayPal Web site.

Cookies and Other Tracking Technologies

We may use cookies, for example, to keep track of your preferences and profile information. Cookies are also used to collect general usage and volume statistical information that does not include personal information.

Web beacons

Our webpages contain electronic images known as Web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our site is used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns. Our Web pages may also contain electronic images known as Web beacons (sometimes called single-pixel gifs) that are set by our third party partners. Web beacons are used along with cookies enabling our partners to compile aggregated statistics to analyze how our site is used.

We use a third party to gather information about how you and others use our Web site. For example, we will know how many users access a specific page and which links they clicked on. We use this aggregated information to understand and optimize how our site is used.

Links to Other Web Sites

Our website includes links to other Web sites whose privacy practices may differ from those of PetStuff.com. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any website you visit.

Security

The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our website, you can contact us at info@petstuff.com

We provide two means for you to make a purchase on our site. You can either use our order form or a third party payment option. If you use our shopping cart, the transmission of sensitive information collected on our order form is encrypted using secure socket layer technology (SSL). If you choose to use a third party payment option to pay for your order, its privacy statement and security practices will apply to your information. We encourage you to read that privacy statement before providing your information.

Additional Policy Information

Correcting and Updating Your Personal Information

To review and update your personal information to ensure it is accurate, contact us at info@petstuff.com

Notification of Privacy Statement Changes

We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Information

You can contact us about this privacy statement by writing or email us at the address below:

PetStuff.com
Telephone: 800.561.9666

E-mail: info@petstuff.com

Terms of Use

You acknowledge and agree to:

  • Ensure that your order is correct. Please review your confirmation e-mail after submitting your order. Your confirmation e-mail represents your purchase order.
  • Report any spoiled or missing items as soon as possible. We have a 100% satisfaction guarantee. All orders are considered accurate after 7 days from the date of delivery.
  • PetStuff.com reserves the right to obtain credit card pre-authorization. All pre-authorizations are done when you first submit your order online. For more information or concerns regarding this policy, please contact Customer Service. We accept payment by Debit Card/Credit Card (Visa, Mastercard, American Express, Discover) and Paypal.
  • You will be charged for your order the day the order is placed.
  • Keep your payment information up to date to ensure prompt payment, and notify us of any changes to your banking/credit card information.
  • We reserve the right to temporarily suspend your account and possibly send it to a collections agency in the event of problems with payment.
  • We reserve the right to refuse service to any party for any reason.
  • Delivery is FREE on all orders over $49 (excluding taxes, deposits and rebates). On orders below $49, a delivery charge of $4.95 will be applied.